TERMS AND CONDITIONS

booklyp.com

 

 

1. WHO WE ARE

 

Booklyp is an online lighting store operated by CZ Verkoop, a sole proprietorship registered in the Netherlands.

 

Business name: CZ Verkoop, trading as Booklyp

Owner: Charlie Karel Komdee van der Zanden

Registered address: Dommel 33, 5711KT Someren, the Netherlands

Chamber of Commerce (KvK) number: 97508225

Email: support@booklyp.com

Phone: +31 6 85598950

 

Where these terms say "we", "us" or "Booklyp", they refer to the company above. Where they say "you" or "the customer", they refer to the person placing the order.

 

 

2. WHEN THESE TERMS APPLY

 

These terms apply to every offer we make, every order you place and every agreement between you and Booklyp through booklyp.com. By placing an order you confirm that you have read and accepted them.

 

We may update these terms from time to time. The version published on our website at the moment you place your order is the version that applies to that order.

 

If any part of these terms turns out to be invalid, the rest stays in force. We will replace the invalid part with a provision that stays as close as possible to the original intention.

 

 

3. OUR OFFER

 

Product pages describe our items as accurately as we can. Photographs, colours and dimensions are given in good faith, but small differences between the image on your screen and the item you receive are possible, especially with finishes, glass and fabric shades. Screen settings vary and so do production batches.

 

Offers are valid while stocks last. Obvious mistakes and clear typing errors on our website do not bind us.

 

Bulbs are not included with our lamps unless the product page states otherwise.

 

 

4. HOW AN ORDER BECOMES AN AGREEMENT

 

The agreement between us comes into effect when you complete an order and we confirm it by email.

 

We reserve the right to refuse or cancel an order if we have good reason to, for example if an item is unexpectedly out of stock, if the delivery address is outside our shipping area, if payment cannot be processed, or if we have reasonable grounds to suspect misuse. If we cancel an order that has already been paid for, we refund the full amount.

 

You must be at least 18 years old to place an order.

 

 

5. PRICES AND PAYMENT

 

All prices shown on booklyp.com are in euros and include Dutch VAT. Shipping costs are shown separately at checkout before you confirm your order.

 

Payment is made at the moment of ordering, using one of the payment methods offered at checkout. We only start processing an order once payment has been received in full.

 

Prices can change at any time, but a change never affects an order that has already been confirmed.

 

 

6. SHIPPING AND DELIVERY

 

We deliver to addresses in the Netherlands only. Our products are dispatched from our warehouses in Germany or France.

 

We offer two shipping options:

 

• Free shipping. Delivery within 4 to 5 business days.

• Insured express shipping for 4.95 euro. Delivery within 2 to 3 business days.

 

Delivery times are counted from the moment your payment is confirmed and are an estimate, not a guarantee. Weekends, public holidays and delays at the carrier can affect them. Orders placed late in the day are processed on the next business day.

 

You are responsible for entering a correct and complete delivery address. If a parcel is returned to us because the address was wrong or incomplete, we will contact you to arrange a new delivery, and the cost of that second shipment may be charged to you.

 

Risk of damage or loss passes to you at the moment the parcel is delivered to you or to a person you have designated. With insured express shipping, damage or loss during transport is covered and we will arrange a replacement or a refund once the claim is settled with the carrier.

 

If an order cannot be delivered within 30 days, you may cancel it and we will refund you within 14 days.

 

 

7. RIGHT OF WITHDRAWAL

 

As a consumer you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. This is your statutory cooling off period under Dutch and European consumer law.

 

To use this right, tell us before the 14 days are over by sending an email to support@booklyp.com with your order number. You do not have to explain why. We will confirm your request and send you the correct return address, since our parcels are sent from more than one location.

 

After telling us, you have another 14 days to send the item back.

 

During the cooling off period you may inspect and handle the product the way you would in a physical shop. If a product loses value because it has been handled more than that, for example because it has been installed, wired in or used, we may deduct that loss in value from your refund.

 

 

8. RETURNS AND REFUNDS

 

Return shipping costs are paid by you unless the item arrived damaged, faulty or different from what you ordered. In those cases we cover the return and we ask you to send us photographs by email first so we can sort it out quickly.

 

Please return items in their original packaging where possible, well protected. Lamps contain glass, ceramic and thin metal parts, and a return that arrives broken because it was packed loosely can affect the refund.

 

Once we have received and checked your return, we refund you within 14 days using the same payment method you used to order. We refund the price of the product and the standard shipping cost of the original order. If you chose express shipping, we refund the standard rate rather than the express rate.

 

The right of withdrawal does not apply to products made or assembled to your specification, or to items that have been altered on your instructions.

 

 

9. WARRANTY AND CONFORMITY

 

Every product we sell must do what you can reasonably expect it to do. This is your legal warranty and it applies regardless of any commercial guarantee offered by a manufacturer.

 

If a fault appears in normal use, contact us at support@booklyp.com with your order number and a description of the problem. Depending on the situation we will repair, replace, offer a partial refund or take the item back.

 

The legal warranty does not cover normal wear, damage caused by incorrect installation, use of unsuitable bulbs or voltage, accidents, or repairs and modifications carried out by anyone other than us or the manufacturer.

 

Electrical products must be installed in line with local regulations. Where an item is intended for fixed installation, we recommend using a qualified electrician.

 

 

10. COMPLAINTS

 

If something goes wrong, we would rather hear it from you than read it somewhere else. Send your complaint to support@booklyp.com. We aim to reply within a few business days and to give you a clear answer on how we will resolve it.

 

If we cannot reach a solution together, you can submit your complaint through the European Online Dispute Resolution platform at https://ec.europa.eu/odr.

 

 

11. LIABILITY

 

Our liability is limited to the amount you paid for the order concerned. We are not liable for indirect or consequential losses, or for damage resulting from incorrect installation or use of a product.

 

Nothing in these terms limits your rights as a consumer under mandatory Dutch law.

 

 

12. FORCE MAJEURE

 

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including carrier disruption, extreme weather, strikes, power or network failures, and supply problems at our warehouses. In such cases our obligations are suspended for the duration of the circumstances. If the situation lasts longer than 30 days, either party may cancel the order and we will refund any amount already paid.

 

 

13. PRIVACY

 

We handle your personal data in line with our Privacy Policy and with the General Data Protection Regulation. We only use your details to process your order, arrange delivery and provide customer service.

 

 

14. APPLICABLE LAW

 

Dutch law applies to these terms and to every agreement between you and Booklyp. Disputes will be brought before the competent court in the Netherlands, unless mandatory rules of consumer law point to a different court.

 

 

Questions about these terms? Email support@booklyp.com or call +31 6 85598950.