SHIPPING POLICY

booklyp.com

 

 

WHERE WE SHIP

 

We deliver to addresses in the Netherlands only, including the Dutch islands. We do not ship outside the Netherlands at the moment.

 

Our products are dispatched from our warehouses in Germany and France.

 

 

SHIPPING OPTIONS AND COSTS

 

Free shipping

Delivery within 4 to 5 business days. No minimum order value. This is the standard option and it is free on every order.

 

Insured express shipping

4.95 euro. Delivery within 2 to 3 business days. Your parcel is covered against damage and loss while it is with the carrier.

 

You choose your option at checkout, and the cost is shown before you confirm the order.

 

 

PROCESSING TIME

 

Orders are prepared once payment has been confirmed. Orders placed on a business day before the end of the working day are usually handed to the warehouse the same day. Orders placed in the evening, at the weekend or on a public holiday are picked up on the next business day.

 

Delivery times start counting from dispatch, not from the moment you click order.

 

 

DELIVERY TIMES

 

Business days are Monday to Friday, excluding Dutch public holidays.

 

Delivery times are careful estimates based on how our carriers normally perform. They are not guarantees. Busy periods such as December, weather disruption and occasional delays at the carrier can push a delivery out by a day or two.

 

If your order has not arrived a few days after the estimated window, email support@booklyp.com with your order number and we will chase the carrier for you.

 

 

TRACKING

 

Once your parcel leaves the warehouse you receive a confirmation email with a track and trace link. It can take up to 24 hours before the first scan appears in the carrier system, so do not worry if the link looks empty at first.

 

 

ORDERS WITH MORE THAN ONE ITEM

 

If your order contains items held at different warehouses, it may arrive in more than one parcel and on more than one day. You are never charged extra for this. Each parcel gets its own tracking link.

 

 

YOUR DELIVERY ADDRESS

 

Please check your address before you confirm the order, including the house number and any addition such as a letter or a floor. We pass your address to the carrier exactly as you entered it.

 

If a parcel comes back to us because the address was incomplete or incorrect, we will contact you to arrange a new delivery. The cost of that second shipment may be charged to you.

 

If you notice a mistake straight after ordering, email us immediately at support@booklyp.com. If the order has not gone to the warehouse yet we can usually still correct it.

 

 

IF NOBODY IS HOME

 

Carriers normally try again the next business day, leave the parcel with a neighbour, or drop it at a pickup point nearby. You will get a notification with the details. Parcels that are not collected from a pickup point in time are returned to us, and we will contact you to arrange what happens next.

 

 

DAMAGED OR MISSING PARCELS

 

If your parcel arrives damaged, take photographs of the outer box and the item before you unpack anything further, and send them to support@booklyp.com with your order number. Lamps travel with glass and ceramic parts, so we take this seriously and we sort it out quickly.

 

With insured express shipping, damage and loss in transit are covered and we arrange a replacement or a refund once the carrier settles the claim.

 

If tracking says delivered and you cannot find the parcel, check with your neighbours and look for a card from the carrier first, then contact us. We will open an investigation with the carrier.

 

 

ORDERS THAT CANNOT BE DELIVERED

 

If we cannot deliver your order within 30 days, you may cancel it and we will refund you in full within 14 days.

 

 

Questions about a delivery? Email support@booklyp.com or call +31 6 85598950.