RETURNS AND REFUNDS

booklyp.com

 

 

Lighting is one of those things you have to see switched on in your own room before you know. If a lamp is not right, you can send it back.

 

 

YOUR 14 DAYS

 

You have 14 days from the day you receive your order to tell us you want to return it, without giving a reason. This is your statutory cooling off period under Dutch and European consumer law.

 

Once you have told us, you have another 14 days to actually send the item back.

 

 

HOW TO START A RETURN

 

1. Email support@booklyp.com with your order number and say which item you want to return.

2. We reply with the correct return address and a short set of instructions. Please wait for this before sending anything, because our parcels are dispatched from more than one warehouse and the right address depends on where your order came from.

3. Pack the item and send it back within 14 days of that email.

4. Keep your proof of postage until your refund has come through.

 

Returns sent back without contacting us first can go missing or end up at the wrong warehouse, which slows everything down for both of us.

 

 

THE CONDITION OF THE ITEM

 

You are welcome to unpack a lamp, look at it, hold it and see how it fits the room, the same way you would handle it in a physical shop.

 

What you cannot do is install it, wire it in or use it and then return it as new. If a product comes back with a clear loss in value because it was used or installed, we may deduct that loss from your refund.

 

Please return items in their original packaging where you can, and pack them properly. Glass, ceramic and thin metal do not survive a loose box. A return that arrives broken because of poor packing can affect the refund.

 

Include any accessories, mounting hardware and manuals that came with the item.

 

 

WHO PAYS FOR THE RETURN

 

You pay the return shipping when you simply changed your mind.

 

We pay the return shipping when the item arrived damaged, faulty, or is not what you ordered. In those cases, send us photographs by email first and we will arrange it.

 

 

YOUR REFUND

 

Once your return arrives and we have checked it, we refund you within 14 days. The money goes back through the same payment method you used to order.

 

We refund the price of the product plus the standard shipping cost of the original order. If you chose insured express shipping, we refund the standard rate rather than the express rate, because that is the cheapest delivery option we offer.

 

If you return only part of an order, we refund the products you sent back, not the shipping.

 

 

DAMAGED, FAULTY OR WRONG ITEMS

 

Contact us within a reasonable time of noticing the problem, at support@booklyp.com, with your order number and photographs. Depending on what happened we will send a replacement, repair the item, offer a partial refund or take it back and refund you in full. You do not pay return shipping in these cases.

 

This sits alongside your legal warranty, which means every product has to do what you can reasonably expect it to do.

 

 

EXCHANGES

 

We do not process direct exchanges. If you want a different lamp, return the one you have and place a new order for the one you want. This way you get the new item faster instead of waiting for the return to arrive first.

 

 

WHAT CANNOT BE RETURNED

 

• Products made or assembled to your own specification

• Items altered on your instructions

• Gift cards

 

 

Questions about a return? Email support@booklyp.com or call +31 6 85598950.